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We are so sorry, but we are currently fully booked. We will have more spots opening up soon and will reach back out to you via email. You may see a $1 hold on your credit card, which is our system processing your deposit. This should be returned to your account in the next $3-5 business days. If you have any questions you can reach us at support@mytrustmedical.com

FAQ

What FMLA services do you offer?

We offer the following services:

- Intermittent FMLA Certification
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Continuous FMLA Certification
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Short-Term Disability Certification
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ADA Certification

Each service requires a 15-minute video consultation with one of our board-certified physicians.

What sets Trust Medical apart?

People trust us. We recognize the importance of your job and your academic standing, which is why we adhere to the highest standards of integrity and ensure we're fully compliant.

Additionally, we know this process can be anxiety inducing, which is why we take pride on our customer support and we make it extremely easy to speak to us and help you get your issues resolved.

We believe so much in what we do that we offer an 100% money back guarantee.

All of our doctors credentials are public and easily verifiable. Additionally, all of our certifications & evaluations are completed to the highest standard and contain all the details your employer or school needs to feel confident.

We set the standard for FMLA certifications.

How does the process for FMLA certification work?

Here’s the step-by-step process:

Complete the medical intake: This is a short form that helps us expedite your consult.

Book a 15-minute video appointment: Choose a time that works for you.

Attend your video consultation: During the 15-minute video visit, the doctor will discuss your condition, and treatment options if needed.

Receive your paperwork: Your completed certification paperwork will be provided to you in our secure portal within 72 hours of the video visit.

Do I need to pay for the entire service up front?

There is an initial $50 booking fee to secure your appointment. The remaining balance will be charged after your video consultation.

Can the doctor help me if I don't have a diagnosis yet?

Yes! If you have not yet been diagnosed, our board-certified physicians will discuss your symptoms and provide treatment options during the video consultation. Based on the findings, a follow-up appointment may be recommended in 2-4 weeks.

Do you accept insurance?

No, our services are self-pay only. We do not bill insurance providers, and all payments are made out of pocket. We strive to keep our prices transparent and affordable.

How can I access my paperwork?

Your completed certification paperwork will provided to you via email within 24 hours after your video visit. You will have 24/7 access to this information.

What if I need a follow up appointment?

Follow-up video appointments are available for $75.00. Your physician may also recommend a follow-up in 2-4 weeks if you are needing management of your condition(s).

How do I book an appointment?

To book an appointment, simply visit our website, complete the intake, pay a $50 deposit to reserve your spot, and schedule your 15-minute video consultation with one of our Board-Certified physicians. After booking, you’ll receive an email with further instructions, including the intake form and portal registration.

What does the verification process for employers look like?

Employers can verify certifications through our provider contact information. The verification process confirms the authenticity of the forms while maintaining your medical privacy under HIPAA regulations. The verification service is available during business hours from 8am-8pm, Monday through Sunday.

What conditions qualify for FMLA Certification?

FMLA leave can be used for:

- Birth and care of a newborn child.
- Adoption or foster care placement of a child.
- Care for a spouse, child, or parent with a serious health condition.
- The employee’s own serious health condition that prevents them from attending work.