Notice of HIPAA Privacy Practices

Effective Date: November 30, 2024

THIS NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Understanding Your Rights Under HIPAA

The Health Insurance Portability & Accountability Act of 1996 (HIPAA) requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronic, written, or oral, are kept confidential. As a business associate to licensed healthcare providers, Trust Medical is committed to maintaining the privacy and security of your protected health information (PHI).

Communication Consent

By using Trust Medical services, you consent to the following forms of communication regarding your protected health information:

• Email communication of medical documentation
• Telephone verification of documentation
• Electronic delivery of medical notes
• Secure messaging through our platform

Understanding Communication Risks

Please be aware of the following potential risks:

• Emails may be intercepted or misdirected
• Electronic communications may be accessed by unauthorized parties
• Phone conversations may be overheard
• Faxes may be sent to incorrect numbers

How We Use Your Information

We may use and disclose your medical information for:

• Issuing Notes: Coordinating care with healthcare providers
• Payment: Processing payments for services
• Service Operations: Managing our platform and improving services

Your Rights

You have the right to:

• Request restrictions on certain uses of your information
• Receive confidential communications
• Inspect and copy your medical records
• Request amendments to your information
• Receive an accounting of disclosures
• Obtain a paper copy of this notice

Our Responsibilities

Trust Medical is required to:

• Maintain the privacy and security of your health information
• Notify you of any breaches of unsecured PHI
• Follow the duties and privacy practices in this notice
• Obtain your written authorization for other uses and disclosures

Changes to Privacy Practices

We reserve the right to change our privacy practices and update this notice accordingly. Any changes will apply to information we already have, as well as any information we receive in the future. The current notice will be posted on our website.

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

• Trust Medical Privacy Officer at support@mytrustmedical.com
• U.S. Department of Health and Human Services Office for Civil Rights

We will not retaliate against you for filing a complaint.

Contact Information

For questions about this notice, please contact:

Trust Medical Privacy Officer

Email: support@mytrustmedical.com

Acknowledgment

By using Trust Medical services, you acknowledge that you have received, read, and understand this Notice of HIPAA Privacy Practices.

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