Telehealth Consent Agreement

Updated: November 30, 2024

By using Trust Medical services, you acknowledge understanding and agreement to the following terms and conditions.

Trust Medical does not offer medical services. The doctors who provide services to Trust Medical and our patients are not practicing medicine under state or federal law, and the use of the term 'telehealth' in this context should not be taken to imply otherwise.

Understanding Telehealth Services

A telehealth visit through Trust Medical involves remote medical consultation between you and a licensed healthcare provider using secure electronic communications. These consultations are specifically for evaluating your condition and providing appropriate medical documentation.

Benefits of Our Telehealth Service

• Convenience: Obtain medical documentation from home or workplace
• Accessibility: Connect with licensed providers without travel
• Efficiency: Quick processing of medical documentation
• Safety: Reduce exposure to infectious diseases
• Time-Saving: No waiting rooms or commute time

Limitations and Risks

• Technical Issues: Possible connectivity or system problems
• Assessment Limitations: Provider evaluation limited to information you provide
• Security: Despite safeguards, remote communication carries inherent risks
• Not for Emergencies: Service not suitable for urgent medical conditions or any condition that necessitates an in-person medical exam.

Information Handling

During your telehealth consultation, we may collect:

• Basic medical history
• Current symptoms and condition
• Information needed for documentation
• Contact and identification details

Your Privacy Rights

All information collected is protected under HIPAA guidelines. We will:

• Maintain confidentiality of your health information
• Use secure, encrypted communications
• Share information only as authorized
• Provide access to your records upon request

Service Limitations

Trust Medical telehealth service is specifically for medical documentation and is NOT:

• A replacement for medical care
• Suitable for complex medical conditions
• A substitute for ongoing primary care
• Not appropriate for urgent, severe, or life-threatening conditions

Your Acknowledgments

By using our service, you acknowledge that:

• You are physically located in a state where our providers are licensed
• You will provide accurate and complete information
• You understand this is not a medical service
• You accept the inherent limitations of telehealth consultation
• You have the right to withdraw consent at any time

Technical Requirements

To use our telehealth services, you need:

• Reliable internet connection
• Device with web browser access
• Valid email address
• Ability to download or view PDF documents

Questions and Support

For questions or assistance, contact us at:

Email: support@mytrustmedical.com

By proceeding with Trust Medical services, you confirm that you have read, understood, and agree to these terms and conditions.

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